Effective Date: 1 January 2025
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our casino services. We are committed to safeguarding your privacy and complying with applicable data protection laws in the United Kingdom, including the UK GDPR and Data Protection Act 2018.
We collect various types of information to provide and improve our services. The categories of personal data we process include:
We process your personal data for specific lawful purposes. Your information is used to operate our casino platform effectively and comply with legal obligations.
We use your data to create and manage your account, process deposits and withdrawals, facilitate game play, and provide customer support. This processing is necessary for the performance of our contract with you.
We are required to verify your identity, age, and location to comply with UK Gambling Commission regulations. We also use your information to prevent fraud, money laundering, and underage gambling. These activities fulfill our legal obligations.
We monitor your gaming activity to identify potential problem gambling behaviors and implement responsible gaming measures. This processing is based on our legitimate interests and legal obligations to protect vulnerable customers.
With your consent, we may send you promotional offers, newsletters, and updates about our services. You can withdraw consent at any time through your account settings or by contacting us.
We process your personal data under the following legal bases as required by UK GDPR:
We do not sell your personal information to third parties. We may share your data with specific categories of recipients for legitimate business purposes.
We engage third-party service providers to support our operations, including payment processors, identity verification services, cloud hosting providers, and customer support platforms. These providers are contractually bound to protect your data.
We may disclose your information to the UK Gambling Commission, tax authorities, law enforcement agencies, and other regulatory bodies when required by law or to comply with legal processes.
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership.
Your personal data may be transferred to and processed in countries outside the United Kingdom. Where we transfer data internationally, we ensure appropriate safeguards are in place.
We use Standard Contractual Clauses approved by the UK Information Commissioner's Office, adequacy decisions, or other lawful transfer mechanisms to protect your data during international transfers.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.
Account information and transaction records are retained for a minimum of six years following account closure to comply with UK Gambling Commission requirements and financial regulations. Marketing data is retained until you withdraw consent.
After the retention period expires, we securely delete or anonymize your personal data in accordance with our data retention schedule.
We implement robust technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration.
Under UK data protection law, you have the following rights regarding your personal information:
You can request a copy of the personal data we hold about you. We will provide this information within one month of receiving your request.
You can request correction of inaccurate or incomplete personal data. We will update your information promptly upon verification.
You can request deletion of your personal data in certain circumstances. However, we may be required to retain some information to comply with legal obligations.
You can request limitation of how we use your data while we verify accuracy or assess legitimate grounds for processing.
You can request a copy of your data in a structured, machine-readable format for transfer to another service provider.
You can object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we have compelling legitimate grounds.
We use automated systems to detect fraud and problem gambling. You have the right to request human review of automated decisions that significantly affect you.
To exercise any of your data protection rights, please contact our Data Protection Officer using the details provided in Section 12. We will respond to your request within one month.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately. Visit www.ico.org.uk for more information.
We use cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you and remember your preferences.
You can control cookie settings through your browser preferences. However, disabling essential cookies may affect platform functionality. Please note that declining cookies does not prevent you from using our services, but some features may not work optimally.
Our platform may contain links to external websites operated by third parties. We are not responsible for the privacy practices of these sites. We recommend reviewing the privacy policies of any third-party websites you visit.
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Data Protection Officer
Email: [email protected]
For privacy inquiries, please contact us through our customer support team.
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. The effective date at the top of this document indicates when the policy was last revised.
We will notify you of material changes through email or prominent notice on our platform. Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected information from someone under 18, we will delete it immediately. If you believe a minor has provided us with personal data, please contact us immediately.
We implement data protection principles throughout our systems and processes. This includes minimizing data collection, ensuring accuracy, limiting storage duration, and maintaining security.
We conduct regular Data Protection Impact Assessments for high-risk processing activities and maintain comprehensive records of our processing activities as required by UK GDPR.
