Effective Date: 1 January 2025
These Terms and Conditions govern your use of our online casino services operating in the United Kingdom. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety.
For the purposes of these Terms and Conditions, the following definitions shall apply:
You must be at least 18 years of age to register an account and use our services. We strictly prohibit underage gambling and reserve the right to request proof of age at any time. Failure to provide valid identification may result in account suspension and forfeiture of funds.
Our services are available to residents of the United Kingdom who are physically present within UK territory at the time of play. Users from restricted jurisdictions are prohibited from accessing the Platform. You are responsible for ensuring compliance with local laws in your area of residence.
Registration requires accurate, current, and complete information. You may maintain only one account per person, household, or IP address. Creating multiple accounts constitutes a material breach of these terms and may result in closure of all accounts and confiscation of winnings.
You must provide valid personal details including full name, date of birth, address, and contact information. We conduct verification checks in accordance with UK Anti-Money Laundering regulations and UK Gambling Commission requirements.
You are solely responsible for maintaining the confidentiality of your login credentials. We recommend using a strong, unique password and enabling two-factor authentication where available. Any activity conducted through your account will be deemed authorized by you.
You must notify us immediately if you suspect unauthorized access to your account or any security breach. We are not liable for losses resulting from unauthorized use of your account unless such breach results from our negligence.
You may close your account at any time by contacting customer support. We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or pose risks to platform integrity. Upon closure, any remaining balance will be returned to you after deduction of applicable charges.
We accept various payment methods including debit cards, e-wallets, and bank transfers. All transactions must be conducted in British Pounds Sterling (GBP). Payment methods must be registered in your own name and correspond to the details provided during registration.
You may set daily, weekly, or monthly deposit limits through your account settings. We encourage responsible gambling practices and compliance with your personal budget. Changes to increase deposit limits will be subject to a cooling-off period of 24 hours.
Withdrawal requests are processed within 24 to 72 hours, subject to verification requirements. First-time withdrawals require identity verification in accordance with Know Your Customer (KYC) procedures. We reserve the right to request additional documentation to verify the source of funds.
We do not charge fees for deposits or withdrawals. However, your payment provider may impose transaction fees. Minimum and maximum transaction limits apply and are displayed in your account dashboard. Currency conversion fees may apply if your payment method uses a different currency.
All bonuses, free spins, and promotional offers are subject to specific terms and conditions outlined in the respective promotion. Wagering requirements, game restrictions, and time limits apply to all bonus funds. Bonus abuse or violation of promotional terms will result in forfeiture of bonus funds and potential account closure.
Unless otherwise stated, all bonus funds are subject to wagering requirements before withdrawal. The contribution of different games toward wagering requirements varies. Slots typically contribute 100%, while table games may contribute less or be excluded entirely.
Bonuses and associated winnings expire if wagering requirements are not met within the specified timeframe. We reserve the right to modify, suspend, or cancel promotions at any time without prior notice. Only one active bonus per account is permitted unless explicitly stated otherwise.
All games operate on Random Number Generator (RNG) technology, ensuring fair and unpredictable outcomes. Game rules, return-to-player (RTP) percentages, and payout structures are available within each game. We prohibit the use of bots, automated software, or any form of cheating.
In the event of a game malfunction, all affected bets and payouts are void. We will investigate technical issues and restore accounts to their pre-malfunction state where possible. Our liability is limited to refunding the stake of affected bets.
The following activities are strictly prohibited: collusion with other players, exploitation of software vulnerabilities, money laundering, fraudulent chargebacks, and any attempt to manipulate game outcomes. Violation of these prohibitions will result in immediate account termination and reporting to relevant authorities.
We are committed to promoting responsible gambling. You may self-exclude from our services for a minimum period of six months. During self-exclusion, your account will be locked and you will not receive promotional communications. To activate self-exclusion, contact our customer support team.
We provide reality check notifications to remind you of your session duration. You can customize notification intervals in your account settings. We also offer tools to set time limits, loss limits, and session reminders.
If you believe you have a gambling problem, we encourage you to seek help from organizations such as GamCare, Gamblers Anonymous, or the National Gambling Helpline. We provide links to these resources throughout our Platform and will assist in facilitating access to support services.
All content, trademarks, logos, graphics, and software on the Platform are the property of the casino operator or its licensors. You are granted a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes only.
You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any content from the Platform without express written permission. Reverse engineering, decompiling, or attempting to extract source code from our software is strictly prohibited.
We collect and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy. This includes information provided during registration, transaction history, gameplay data, and communication records.
Your data is used to provide services, verify identity, prevent fraud, comply with legal obligations, and improve user experience. We do not sell your personal information to third parties. Data may be shared with payment processors, regulatory authorities, and service providers bound by confidentiality agreements.
We retain personal data for as long as necessary to fulfill the purposes outlined in our Privacy Policy and comply with legal requirements. UK Gambling Commission regulations require retention of transaction records for a minimum of six years. You have the right to request access, correction, or deletion of your personal data subject to legal restrictions.
We strive to maintain continuous service availability but do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. We are not liable for losses resulting from service interruptions.
Our services are provided "as is" without warranties of any kind, express or implied. We do not warrant that the Platform will be error-free, secure from unauthorized access, or free from viruses or other harmful components.
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your violation of these Terms and Conditions, misuse of the Platform, or breach of applicable laws. This indemnification survives termination of your account.
If you have a complaint, please contact our customer support team in the first instance. We aim to resolve all disputes amicably and within reasonable timeframes. You will receive acknowledgment of your complaint within 48 hours and a substantive response within 14 days.
If your complaint is not resolved to your satisfaction, you may escalate the matter to an independent Alternative Dispute Resolution (ADR) service. We are registered with approved ADR providers as required by the UK Gambling Commission.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. You retain the right to bring proceedings in your country of residence if applicable under consumer protection laws.
We reserve the right to amend these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices. Material changes will be notified via email or prominent notice on the Platform at least 30 days before taking effect.
Continued use of the Platform following notification of amendments constitutes acceptance of the revised terms. If you do not agree with the changes, you must cease using our services and may close your account with any remaining balance returned to you.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
Failure to enforce any provision of these terms does not constitute a waiver of our right to enforce such provision in the future. Any waiver must be in writing and signed by an authorized representative.
You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign our rights and obligations to any third party, including in connection with a merger, acquisition, or sale of assets, provided such assignment does not materially diminish your rights.
For questions regarding these Terms and Conditions, please contact our customer support team through the following channels:
We aim to respond to all inquiries within 24 hours during business days. For urgent matters, we recommend using the live chat function for immediate assistance.
Regulatory Information: We are licensed and regulated by the UK Gambling Commission. Our license number and regulatory details are displayed in the footer of our website. We comply with all applicable UK gambling laws and regulations.
By using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. Thank you for choosing our platform for your online gaming entertainment.
